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Ordering FAQs
STORE NOTICE
 
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ORDERING AND DELIVERY INSTRUCTIONS
 
Download an Order Form in PDF format Download an order form in PDF format. Download form
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By Phone
Toll-Free U.S. Order Line:

(877) 796-8300

Mon.-Fri. - 9:00 AM - 6:00 PM Eastern Time



Tech Service and Outside U.S. Order Line:

(973) 767-0033

Mon.-Fri. - 9:00 AM - 6:00 PM Eastern Time



Fax: (973) 767-0038 (24 Hours)
 
By Mail
CAR CARE SPECIALTIES, INC.
116 South Main Street, Unit # 2
Lodi, NJ 07644-2251
 
By E-Mail
sales@carcareonline.com
 
Showroom

116 South Main Street
Unit #2
Lodi, NJ 07644-2251
(877) 796-8300

Directions (opens in a new window)

Mon. - Fri. - 9:00 AM - 6:00 PM

 

 

ORDERS AND PAYMENT
 

Some quantities are severely limited and all prices are subject to change without notice.

To place an order, use our new online store or you may fax, mail or e-mail a copy of the Order Form (or all the information requested on the order form on a sheet of paper or by e-mail) You may use multiple order forms for longer or multiple orders. If you prefer to place your order by phone or have questions or need assistance, please call our toll free order line (877) 796-8300. Our phone order staff is very knowledgeable and will assist you in the selection of the correct products for your particular needs.

We will UPS your order(s) to your home, office or third parties. Unless someone is home during the day, we suggest you request shipment to your office or another address where someone will be able to accept delivery for you. U.P.S. will normally require a signature.

All orders with a subtotal over $125.00 (including all applicable discounts) are shipped FREE by U.P.S. Ground Service within the 48 Continental United States. For orders with a subtotal less than $125.00, within the 48 Continental US, please add $7.95 to the merchandise subtotal. All other deliveries including US Mail, overnight, second day, foreign, or overseas will accrue additional charges based upon the actual delivery costs.

An order is defined as one or more items being shipped to a single address. If there are multiple addresses, each shipping address is considered an order.

The customer is responsible for any and all additional local taxes, import duties, tariffs, fees, etc.

New Jersey residents must add 7% of the subtotal for the New Jersey Sales Tax.

All orders must be paid in full, in US funds, prior to delivery.

We accept Visa, MasterCard, American Express, Personal Checks, Money Orders or Bank Checks. We will only accept Credit Cards for payment on orders sent by fax, e-mail or phone unless prior arrangements have been made with us. You may phone, fax or e-mail your order and then arrange to send your payment by mail. Please do not send cash by mail. If you fax cash as payment, we will promptly fax a picture of your order.

 

DAMAGED MERCHANDISE
 

All items are inspected and in good condition when shipped. All orders are shipped insured for the full value and the responsibility for safe delivery is upon the carrier. Claims for damage during shipment must be made to the delivering carrier within three (3) days of receipt. We will assist you in filing a claim with the carrier. Do not return the damaged item(s) to us unless instructed, as the carrier will want to inspect the item(s) and all of the original packaging, boxes and packing materials.

 

Returns
 

If an item is defective, you may return it within 30 days of the invoice date for an exchange or full refund of the item price.

Simply contact one of our Customer Representatives for a Return Authorization Number, valid for 30 days from issue date.

To return the item, properly pack, insure and ship by ground prepaid within the thirty (30) days.

All returned items must be unused and in original resalable condition.

Absolutely no returns on opened, used, altered, dirty, shop worn, electrical parts, books, videos or custom made items.

 

Limited Liability
 

Car Care Specialties, Inc. (carcareonline.com) will not be responsible or liable for any labor, or incidental or consequential damage of any kind -- in no event shall our liability exceed the cost of the merchandise.

Occasionally there may be information on carcareonline.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. carcareonline.com reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, Car Care Specialties, Inc. (carcareonline.com) shall promptly issue either a credit to your credit card or issue a refund check.

If you are not completely satisfied with your carcareonline.com purchase, please contact us at sales@carcareonline.com. If you have any questions, or don't see your desires listed, please give us a call. Our inventory is far greater than the small sampling listed.

THE CAR CARE SPECIALTIES STAFF IS READY TO SERVE YOU!

All prices subject to change without notice!